ITSM BlogLatest Articles
Published: 17 August 2016
World-class customer experience is critical to any business. Meet the customers’ demands and you are likely to retain them. Fail to do so and you may lose them to competitors.
Published: 02 August 2016
Summertime is here, but there is no sign of a vacation for the IT industry as it continues to develop and cultivate business success. Increased emphasis on customer experience and advances in ITAM and ITSM integration have been the biggest trends of 2016 so far. Read the latest from the industry in our ITSM digest.
Published: 24 May 2016
A legacy technology-oriented mindset still prevails in many IT departments. Ultimately, however, IT must understand emerging end user contexts and expectations – defined by work pressures and heavily influenced by the experiences end users have in their consumer lives.