ITSM BlogLatest Articles

  • Improving ITSM by leveraging user feedback

    Author: Dr Nigel Martin
    Published: 28 April 2015

    2015 has become a defining moment for CIOs. Research such as Deloitte’s recent CIO study has highlighted that the time has come for CIOs to decide if they are going to focus on their existing core IT systems or rise to the challenge of supporting business growth through technology and service innovation.

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  • 5 bad habits that kill IT innovation and how to avoid them

    Author: Dr Nigel Martin
    Published: 31 March 2015

    We often think of innovation as something that causes disruptive, big-bang changes in the way people work, or distinctly new products (or services) offered to customers - but this is only half of the story.

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  • Key questions you need to ask to improve IT service delivery

    Author: Dr Nigel Martin
    Published: 18 March 2015

    IT leaders are under pressure to improve services and IT performance. IT continues to take a large chunk of the company’s budget, yet things seem to stay the same. Business leaders are growing increasingly frustrated by a continued lack of IT performance. Every CIO should have a clear plan for improving IT capability, efficiency and agility.

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