ITSM BlogLatest Articles
Published: 04 September 2015
There are lots of things you can control about Enterprise Service Management (ESM): the definitions of SLAs, the way your CMBD is configured, the types of processes you choose to automate, etc. But the one thing you can't control, of course, is how your colleagues view service management. You can't control this, but you can influence it, and you can influence it in a positive direction.
Published: 25 August 2015
Looking to introduce Enterprise Service Management (ESM) to the masses? Better be sure your first words aren't misinterpreted as 'blah, blah, blah'... Service management experts Stephen Mann and Rebecca Beach offer their insights on how you can effectively communicate a service management program.
Published: 21 August 2015
If you're thinking of taking baby steps in the direction of better service management, or if you have a grand vision for implementation, be sure to take a quick look at this publication. Because if you get the people-side of such a project wrong, chances are the dream for better service management will remain just that: nothing but a dream (albeit a nice one).
Published: 15 April 2015
This whitepaper explores the art of service catalog management, how to create a service catalog, the challenges, benefits and 5 top tips for success.
Published: 05 March 2015
IT Service Management (ITSM) and IT Asset Management (ITAM) are complementary disciplines with different views of the IT estate. Service management focuses on assets in the context of services, operations and business value. Asset Management focuses on costs, risks, compliance and security.