ITSM BlogLatest Articles

  • Creating a Service Catalog Forces IT to Grow Up

    Author: MartinS
    Published: 30 August 2013

    Today we have a guest post from George Spalding, VP at Pink Elephant, who is joining us on September 12th for a webinar: "Boost your ITSM maturity with a Service Catalog" We’ve all been there.

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  • Axios Webinar: Boost your ITSM maturity with a service catalog

    Author: MartinS
    Published: 29 August 2013

    Axios presents a special guest webinar with George Spalding, Executive VP at Pink Elephant “Boost your ITSM maturity with a Service Catalog”

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  • How is IT going to deal with an unpredictable future?

    Author: MartinS
    Published: 31 July 2013

    A few days ago I came across an article called Your ITSM program on the second half of the chess board: Are you ready?written by Harvey Koeppel, Vice Chairman of the World BPO/ITO Forum.

    It’s something of a cryptic title, but the point of the article is simple: technology is getting exponentially more complex and powerful. That means both a challenge and an opportunity. A challenge for IT to manage the complexity. An opportunity for the business to harness that power.

    Harvey illustrates this exponential complexity through the “grains of rice on a chess board” analogy. Place one grain of rice on square one of a chess board. Place two grains on the second square. Four grains on the next. Eight on the next. Keep doubling up. Do that for all 64 squares and where do you end up? 500 billion tons of rice.

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  • Breaking the ITSM fire-fighting loop

    Author: Markos
    Published: 23 July 2013

    It’s interesting that only about 30% of people who sign up for one of our ITSM webinars actually attend the event. Why? IT people are just too busy. We’ve all been there – making an effort to set aside some time. But when the time comes there’s always a higher priority to attend to. Fire breaks out and it won’t wait. Otherwise, IT’s reputation gets burnt to a cinder.

    Most IT managers and practitioners know that IT ought to be done better, and are always keen to hear about new strategies and best practices. But fire-fighting always gets in the way of progress.

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  • Top Tips on How to Make Your Business Users Happy

    Author: Markos
    Published: 13 June 2013

    Axios presents a special guest webinar with George Spalding, Executive Vice President at Pink Elephant: Top Tips on How to Make Your Business Users Happy.

    In our recent survey at SITS 2013 we found that for 61% of IT people, the biggest game changer in ITSM is the shift of focus towards delivering service, not technology.

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