ITSM BlogLatest Articles
Published: 06 June 2016
Designing or redesigning a Service Catalog? Prioritize the user experience, and you’re more likely to achieve higher adoption rates and greater ROI from self-service.
Published: 07 December 2015
Across our LinkedIn community and beyond, we love to share great resources designed specifically to help improve your ITSM program. Whether you're looking to improve service delivery or get independent advice for the tooling process, now's the perfect time to revisit some of the most popular resources that our community members found most useful this year.
Published: 23 November 2015
However pleased or displeased you may be with your CMDB, here’s what you can’t ignore: The business needs to be able to inform IT of long-term plans. For this to be possible, you must produce contextualized, relevant reporting insights. And in order to do that, your CMDB must reflect the appropriate business requirements. If you don’t get this piece right, you'll have to start again. Learn how to avoid that situation.
Published: 15 April 2015
This whitepaper explores the art of service catalog management, how to create a service catalog, the challenges, benefits and 5 top tips for success.
Published: 30 August 2013
Today we have a guest post from George Spalding, VP at Pink Elephant, who is joining us on September 12th for a webinar: "Boost your ITSM maturity with a Service Catalog" We’ve all been there.