ITSM BlogLatest Articles

  • The power of SIAM: how can multi-sourcing revolutionize your service delivery?

    Author: stephen.brunsdon
    Published: 16 May 2017

    Strong metrics and customer-driven IT service is one of the key differentiators in an effective ITSM solution. The rise of Service Integration and Management (SIAM) offers your organization a way to revolutionize the way you deliver services to your end users. But how ready are you to embrace the practice of multi-sourcing and true end-to-end service?

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  • Incorporating SIAM to improve your Supply Chain Management

    Author: stephen.brunsdon
    Published: 06 March 2017

    How can your organization revolutionize the way it delivers a service to your customers? Reactionary processes are yesterday’s news. Today, it is all about streamlining the supply chain and building IT for IT through Service Integration and Management (SIAM).

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