ITSM BlogLatest Articles

  • Download the service management beyond IT podcasts

    Author: Patrice Burnside
    Published: 15 February 2016

    As an IT champion, you're no doubt skilled at multitasking and always looking for ways to improve your knowledge of the fast-moving field of service management. That's why we've produced two podcasts focused on service management beyond IT.

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  • 4 podcasts + PDFs to help improve your ITSM strategy

    Author: Patrice Burnside
    Published: 15 December 2015

    If there's one thing everyone in the service management community has in common, it's how incredibly busy we can be, day in, day out. On the one hand, we are fortunate to enjoy a virtually endless amount of opportunity to optimize business processes. But we always do so with finite resources, including time. For this reason, we've produced some easy-to-digest ITSM podcasts to keep you whistling while you work, travel, exercise, etc.