ITSM BlogLatest Articles

  • ITSM digest: 4 trending topics from last month

    Author: stephen.brunsdon
    Published: 02 August 2016

    Summertime is here, but there is no sign of a vacation for the IT industry as it continues to develop and cultivate business success. Increased emphasis on customer experience and advances in ITAM and ITSM integration have been the biggest trends of 2016 so far. Read the latest from the industry in our ITSM digest.

  • IT asset management: the business cost of not using ITAM

    Author: Patrice Burnside
    Published: 25 April 2016

    If you don’t optimize your IT asset portfolio today, will your organization still exist tomorrow? A disconnected IT strategy, one in which IT Asset Management (ITAM) fails to sync with IT Service Management (ITSM), can be a substantial contributor to data vulnerability. On the other hand, a unified ITAM-ITSM strategy can fortify data protection capabilities while strengthening the overall IT-business relationship.

  • Download the service management beyond IT podcasts

    Author: Patrice Burnside
    Published: 15 February 2016

    As an IT champion, you're no doubt skilled at multitasking and always looking for ways to improve your knowledge of the fast-moving field of service management. That's why we've produced two podcasts focused on service management beyond IT.

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  • Integrating ITSM & ITAM

    Author: Dr Nigel Martin
    Published: 05 March 2015

    IT Service Management (ITSM) and IT Asset Management (ITAM) are complementary disciplines with different views of the IT estate. Service management focuses on assets in the context of services, operations and business value. Asset Management focuses on costs, risks, compliance and security.

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