ITSM BlogLatest Articles
Published: 02 August 2016
Summertime is here, but there is no sign of a vacation for the IT industry as it continues to develop and cultivate business success. Increased emphasis on customer experience and advances in ITAM and ITSM integration have been the biggest trends of 2016 so far. Read the latest from the industry in our ITSM digest.
Published: 25 April 2016
If you don’t optimize your IT asset portfolio today, will your organization still exist tomorrow? A disconnected IT strategy, one in which IT Asset Management (ITAM) fails to sync with IT Service Management (ITSM), can be a substantial contributor to data vulnerability. On the other hand, a unified ITAM-ITSM strategy can fortify data protection capabilities while strengthening the overall IT-business relationship.
Published: 15 February 2016
As an IT champion, you're no doubt skilled at multitasking and always looking for ways to improve your knowledge of the fast-moving field of service management. That's why we've produced two podcasts focused on service management beyond IT.
Published: 05 March 2015
IT Service Management (ITSM) and IT Asset Management (ITAM) are complementary disciplines with different views of the IT estate. Service management focuses on assets in the context of services, operations and business value. Asset Management focuses on costs, risks, compliance and security.