Blog Video: Social Software and IT Service Management, An Expert’s Opinion
In an ongoing effort to bring our customers, partners and the industry as a whole, the latest and greatest information on ITSM and ITIL, Axios Systems has taken part in a series of video segments in which ITIL Chief Architect Sharon Taylor answers pressing questions relating to ITSM, social collaboration, SaaS, ITSM business intelligence and more. The first three segments, now available for viewing delve into:
- How does the use of social software differ between IT and business users?
- Emerging trends for innovative uses of social media within ITSM
- Guidance for integrating social collaboration into ITSM
As part of the discussion Sharon highlights the value of business productivity versus that of product and service production; the importance of multi-directional customer discussion and peer networks in solving IT issues as well as calling out the fact that social collaboration should never replace good service management, but rather augment it for a better overall experience. To view these and future videos, please check back frequently or visit our YouTube page.
About Axios Systems
Since 1988, Axios Systems has been committed to innovation by providing rapid deployment of IT Service Management (ITSM) software. With teams in 22 locations globally and over 1,000 successful customer SaaS and on-premise deployments, Axios is a worldwide leader in ITSM solutions, with an exclusive focus on ITSM. Axios’s enterprise ITSM software, assyst, is purpose-built, designed to transform IT departments from technology-focused cost centers into profitable business-focused customer service teams. assyst adds tangible value to each client’s organization by building on the ITIL® framework to help solve their business challenges. Axios is headquartered in the UK, with offices across Europe, the Americas, Middle East and Asia Pacific. For more information about Axios Systems, please visit our website, Twitter or YouTube channel.