Blog Trust: the not-so-secret ingredient for developing better service management
But the one thing you can't control, of course, is how your colleagues view service management. You can't control this, but you can influence it, and you can influence it in a positive direction.
We thank ITSM gurus Stephen and Rebecca for offering their insights throughtout this series, where we've explored the universal challenges of how to engage colleagues who may be new to service management, or who may feel threatened by it, or have other concerns about how it will impact their job and responsibilities, etc.
If you've not already seen the first two instalments, you can still download the paper on how to effectively communicate the opportunity for better service management, or the very first paper on building relationships in the quest for better service management.
After all, better processes and technology are nothing without people and participation.