Blog Service-management relationships: are you taking them for granted?
Service management is all about revolutionizing the way we conduct business. Being more thoughtful, more strategic, more organized, more accountable. It's certainly not just an area for IT to be concerned with. It's a way of working more intelligently, regardless of which team you call home (Finance, Facilities, HR, etc.).
As a business proposition, ESM may very likely originate from IT leadership. But for it to work, it requires the willing participation and involvement of each person who delivers and requests business services. And that's where relationship management plays a vital role.
So, if you're thinking of taking baby steps in the direction of better service management, or if you have a grand vision for implementation, be sure to take a quick look at this publication. Because if you get the people-side of such a project wrong, chances are the dream for better service management will remain just that: nothing but a dream (albeit a nice one).