As an IT champion, you're no doubt skilled at multitasking and always looking for ways to improve your knowledge of the fast-moving field of service management. That's why we've produced two podcasts focused on service management beyond IT. This is sometimes referred to as Enterprise Service Management, or ESM.
Want to build a service-oriented enterprise?
The first podcast
is based on this whitepaper: how to build a service-oriented enterprise
. The paper highlights ESM perspectives from the end-user, the service domain and the C-level. You'll learn how to move from strategy to adoption, and discover a list of ESM benefits to help you build an ESM business case.
Get ready to implement enterprise service management
Do you aim to apply best-practice service management for better service delivery in Finance, HR, Procurement or other departments? That's the focus of the second podcast
, which is based on this paper: how to implement service management beyond IT
. In this paper, you'll discover details on the people and teams to engage for implementing ESM, as well as two case studies – one featuring a government body and the other an educational institution, to help illuminate the benefits of ESM and illustrate implementation strategies.
Service management beyond IT: it's a topic we're passionate about, and one which we discuss quite extensively at conferences and in whitepapers. Without question, it's an issue of growing importance for the wider IT and enterprise communities.
We welcome your feedback on these or any other topics you'd like to see produced as podcasts. You can get in touch by emailing firstname.lastname@example.org.