Blog Considering SaaS-driven ITSM? Check out the Ovum Decision Matrix
There are many great reasons to pursue IT Service Management (ITSM) powered by software-as-a-service (SaaS).
SaaS-driven ITSM allows you to provider users with a convenient and flexible on-the-go option. You can offer intuitive mobile service management apps, including self-service facilities. And you can use it to take service delivery to a new level not just in IT, but within virtually every other service-oriented business unit as well, such as HR, Finance, Procurement, Facilities, etc.
With that in mind, we’re delighted to offer you a complimentary copy of the Ovum Decision Matrix for ITSM powered by software-as-a-service (SaaS). This independent report can help you evaluate the SaaS-driven ITSM marketplace.
In terms of the Axios offering, we’re delighted to announce that Ovum has scored us No. 1 in the following assessment categories:
- Maturity: focusing on how long the solution has been available
- Enterprise fit: identifying the potential ROI period and solution alignment
- Reporting and analytics: communicating the value of IT delivery and performance management
- Core ITIL® functionality: emphasizing ITIL-aligned functionality, including support for incident and change management
Read the full independent review included in your complimentary copy of the Ovum Decision Matrix.