Blog Best of ITSM: the 9 most popular topics of 2016

2016 may be winding down for many, but the ITSM industry never stops evolving. With a New Year of continued innovation and development just around the corner, now is the perfect time to reflect on the best resources from the past 12 months from Axios Systems.


Based on recent research we conducted on our community members’ activity, we created a list of 9 topics to help drive improvement for your IT Service Management.


Much as it was in the past year, these topics remain the prime opportunities for your business to achieve IT Champion status in 2017.


Select from the following 9 featured topic and begin your journey to strategy-driven IT now:


•    IT business case
•    Customer experience
•    ITAM
•    IT maturity
•    Service management beyond IT
•    Knowledge and collaboration
•    SaaS-based ITSM
•    Process optimization
•    Self-service


Each of the above topics provide actionable insights that allow you to mature your approach to designing an IT program that is strategic, business focused and capable of success.
 

 

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