Blog Axios assyst Included in the Gartner Critical Capabilities for IT Service Catalog Report

The Service Catalog is the IT service desk’s primary interaction point with the business.  Gartner has stated that “IT service catalog tools are intended to improve the business users’ customer experience, and to increase IT operations efficiency. “ Quite simply, we believe there is no faster way to show value and prove worth than through a comprehensive and useful Service Catalog. We’re proud to be included in the 2012 Gartner Critical Capabilities for IT Service Catalog report. This research assesses 10 IT service catalog tools by evaluating the capabilities critical to the successful implementation, support and utilization of IT service catalogs for IT I&O organizations, and for business users requesting IT services.

 

The assyst Service Catalog empowers business users to order and track the services they need. Accessible via desktop, laptop and mobile, the assyst Service Catalog provides a “shop window” for the business – reducing costs by shifting service desk calls to a powerful web interface that allows users to order and track their service requests.  

 

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About Axios Systems

 

Since 1988, Axios Systems has been committed to innovation by providing rapid deployment of IT Service Management (ITSM) software. With teams in 22 locations globally and over 1,000 successful customer SaaS and on-premise deployments, Axios is a worldwide leader in ITSM solutions, with an exclusive focus on ITSM.

 

Axios is headquartered in the UK, with offices across Europe, the Americas, Middle East and Asia Pacific. For more information about Axios Systems, please visit our website, Twitter or YouTube channel.   Disclaimer: Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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