Blog Are you customer-obsessed? Find out how IT service will revolutionize your business
Effective service delivery puts the customer first. In adopting this approach, your organization can transform IT from its traditional tech-support origins to a service catalyst capable of accelerating business performance.
This strategy revolutionizes the role of IT in the workplace, and features in the interactive breakfast briefing we’ll be hosting at SITS16.
During the briefing, Markos Symeonides, Vice President at Axios Systems, will unveil exclusive new research insights on the state of the ITSM market, including observations on budgets, IT maturity levels and regional differences.
He’ll be joined by David Wheable, Vice President at Forrester Research, in presenting proven transformational strategies designed to help business flourish.
Ahead of the event, Markos said: “SITS is a superb opportunity for IT Service Delivery professionals to experience the latest and greatest the industry has to offer. We will be showcasing our latest assyst version which has just recorded another industry first by becoming the first ITSM and ITAM solution to achieve all 16 PinkVERIFY™ accredited ITIL® processes.”
The Axios research analyzes how the market is evolving from last year, when nearly 40% of organizations with an I&O maturity level of 4 or 5 predicted an IT budget increase, compared to just 8% of firms at level 1.
Start SITS 16 right this year by joining us on Wednesday, June 8, from 8:15-9:45am, in the Keynote Theatre at SITS 16. You’ll get a delicious breakfast of pastries, bacon rolls, tea and coffee, and you’ll be able to take away actionable insights for moving from an IT to a Business Technology agenda.
Learn more about our featured speakers:
Markos Symeonides, Vice President at Axios Systems
Markos Symeonides serves as Executive Vice President at Axios Systems. Since 1995, he has overseen business activity in North America, the Middle East and more recently in the United Kingdom. He specializes in enterprise software sales, marketing management and IT Service Management.
David Wheable, Vice President at Forrester Research
David Wheable is a principal consultant within Forrester’s Infrastructure and Operations practice. He specializes in helping clients create effective and efficient strategies for their IT Service Management challenges including cloud service, bring your own device (BYOD) and mobility.