Blog 9 areas for service management improvement

Did you know? On average, strategic CIOs earn $167,000 more than functional CIOs.[1]


If you're committed to making your IT program more strategic, mature your approach with actionable advice in the ITSM resources below.


The topics stem from recent research on ITSM challenges that the industry wanted to tackle last year, but in many cases, failed to achieve. These are the prime opportunities that can make you an IT champion in 2016.


Begin the journey to strategy-driven IT now.


Select from 9 featured topics: 

>> Self-service



>> Reporting

>> Service management beyond IT

>> Knowledge and collaboration

>> SaaS-based ITSM

>> Process optimization

>> IT business case


Define your service management routine with strategy.


[1] State of the CIO 2016: The importance of being strategic,, January 2016


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