Published: 15 April 2015
This whitepaper explores the art of service catalog management, how to create a service catalog, the challenges, benefits and 5 top tips for success.
Published: 31 March 2015
We often think of innovation as something that causes disruptive, big-bang changes in the way people work, or distinctly new products (or services) offered to customers - but this is only half of the story.
Published: 18 March 2015
IT leaders are under pressure to improve services and IT performance. IT continues to take a large chunk of the company’s budget, yet things seem to stay the same. Business leaders are growing increasingly frustrated by a continued lack of IT performance. Every CIO should have a clear plan for improving IT capability, efficiency and agility.
Published: 05 March 2015
IT Service Management (ITSM) and IT Asset Management (ITAM) are complementary disciplines with different views of the IT estate. Service management focuses on assets in the context of services, operations and business value. Asset Management focuses on costs, risks, compliance and security.
Published: 18 February 2015
Rolling out service management best practices and tools across multiple internal support functions is a big task. Each service domain has its own objectives, people, culture, service portfolio and maturity - so IT needs to be able to handle a variety of business contexts. The big question is: where do we start?