BlogLatest Articles

  • IT asset management: the business cost of not using ITAM

    Author: Patrice Burnside
    Published: 25 April 2016

    If you don’t optimize your IT asset portfolio today, will your organization still exist tomorrow? A disconnected IT strategy, one in which IT Asset Management (ITAM) fails to sync with IT Service Management (ITSM), can be a substantial contributor to data vulnerability. On the other hand, a unified ITAM-ITSM strategy can fortify data protection capabilities while strengthening the overall IT-business relationship.

  • How to write an IT business case

    Author: Patrice Burnside
    Published: 11 April 2016

    Have you started writing an IT business case? Or have you already produced a business case for IT innovation, but want to ensure you've covered all your bases? Building an IT business case is no easy task. That's why we've produced a selection of resources written by the world's leading IT Service Management experts, designed for champion IT professionals like you.

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  • 9 areas for service management improvement

    Author: Patrice Burnside
    Published: 29 March 2016

    Did you know? On average, strategic CIOs earn $167,000 more than functional CIOs. If you're committed to making your IT program more strategic, mature your approach with actionable advice in the ITSM resources below.

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  • How-to guide: building a shared-services model

    Author: Patrice Burnside
    Published: 11 March 2016

    Better analytics and automation can empower your IT department to tackle issues that have potentially existed for decades. But that doesn’t detract from the sheer complexity of creating a shared-services model, also known as a Consolidated Service Desk (CSD). Yet, a CSD is achievable — and you can discover how in our latest whitepaper.

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  • Your guide to better IT reporting

    Author: Jonathan Boyd
    Published: 26 February 2016

    There’s an age-old issue with producing reporting that actually promotes and enables success from a tidal wave of data: it’s all relevant, yes, but useless without being able to gain insight and interpret its meaning against the near-perfect state of performance sought by the business.

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