Published: 24 May 2016
Perhaps you’ll relate to the challenge faced by Xentrall Shared Services: reduce budget despite rising demand. What to do?
Published: 19 May 2016
Effective service delivery puts the customer first. In adopting this approach, your organization can transform IT from its traditional tech-support origins to a service catalyst capable of accelerating business performance.
Published: 06 May 2016
In the age of IT consumerization, you're always under pressure to deliver rapid and stable business system development. But, with speed comes risk.
Published: 25 April 2016
If you don’t optimize your IT asset portfolio today, will your organization still exist tomorrow? A disconnected IT strategy, one in which IT Asset Management (ITAM) fails to sync with IT Service Management (ITSM), can be a substantial contributor to data vulnerability. On the other hand, a unified ITAM-ITSM strategy can fortify data protection capabilities while strengthening the overall IT-business relationship.
Published: 11 April 2016
Have you started writing an IT business case? Or have you already produced a business case for IT innovation, but want to ensure you've covered all your bases? Building an IT business case is no easy task. That's why we've produced a selection of resources written by the world's leading IT Service Management experts, designed for champion IT professionals like you.