Published: 25 April 2016
If you don’t optimize your IT asset portfolio today, will your organization still exist tomorrow? A disconnected IT strategy, one in which IT Asset Management (ITAM) fails to sync with IT Service Management (ITSM), can be a substantial contributor to data vulnerability. On the other hand, a unified ITAM-ITSM strategy can fortify data protection capabilities while strengthening the overall IT-business relationship.
Published: 11 April 2016
Have you started writing an IT business case? Or have you already produced a business case for IT innovation, but want to ensure you've covered all your bases? Building an IT business case is no easy task. That's why we've produced a selection of resources written by the world's leading IT Service Management experts, designed for champion IT professionals like you.
Published: 29 March 2016
Did you know? On average, strategic CIOs earn $167,000 more than functional CIOs. If you're committed to making your IT program more strategic, mature your approach with actionable advice in the ITSM resources below.
Published: 11 March 2016
Better analytics and automation can empower your IT department to tackle issues that have potentially existed for decades. But that doesn’t detract from the sheer complexity of creating a shared-services model, also known as a Consolidated Service Desk (CSD). Yet, a CSD is achievable — and you can discover how in our latest whitepaper.
Published: 26 February 2016
There’s an age-old issue with producing reporting that actually promotes and enables success from a tidal wave of data: it’s all relevant, yes, but useless without being able to gain insight and interpret its meaning against the near-perfect state of performance sought by the business.