BlogLatest Articles

  • 3 case studies for ITSM high-achievers

    Author: Patrice Burnside
    Published: 24 May 2016

    Perhaps you’ll relate to the challenge faced by Xentrall Shared Services: reduce budget despite rising demand. What to do?

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  • Are you customer-obsessed? Find out how IT Service will revolutionize your business

    Author: stephen.brunsdon
    Published: 19 May 2016

    Effective service delivery puts the customer first. In adopting this approach, your organization can transform IT from its traditional tech-support origins to a service catalyst capable of accelerating business performance.

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  • ITSM advice from Sharon Taylor, Chief Architect of ITIL v3

    Author: Patrice Burnside
    Published: 06 May 2016

    In the age of IT consumerization, you're always under pressure to deliver rapid and stable business system development. But, with speed comes risk.

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  • IT asset management: the business cost of not using ITAM

    Author: Patrice Burnside
    Published: 25 April 2016

    If you don’t optimize your IT asset portfolio today, will your organization still exist tomorrow? A disconnected IT strategy, one in which IT Asset Management (ITAM) fails to sync with IT Service Management (ITSM), can be a substantial contributor to data vulnerability. On the other hand, a unified ITAM-ITSM strategy can fortify data protection capabilities while strengthening the overall IT-business relationship.

  • How to write an IT business case

    Author: Patrice Burnside
    Published: 11 April 2016

    Have you started writing an IT business case? Or have you already produced a business case for IT innovation, but want to ensure you've covered all your bases? Building an IT business case is no easy task. That's why we've produced a selection of resources written by the world's leading IT Service Management experts, designed for champion IT professionals like you.

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