Published: 02 February 2016
The dramatic growth of service management driven by software-as-a-service (SaaS) has been one of the most exciting IT trends to observe in recent years.
Published: 20 January 2016
Exciting news: We're developing a new batch of podcasts for the super-busy ITSM community. As an IT champion, you're no doubt skilled at multitasking and always looking for ways to improve your knowledge of the fast-moving field of service management. That's why these bite-sized podcasts are at your service.
Published: 18 January 2016
We’re delighted to offer you a complimentary copy of the Ovum Decision Matrix for ITSM powered by software-as-a-service (SaaS).
Published: 05 January 2016
Process optimization: this is the top opportunity for improving service management in 2016, according to more than 100 service management experts who participated in our research. Do your goals resonate with the industry?
Published: 15 December 2015
If there's one thing everyone in the service management community has in common, it's how incredibly busy we can be, day in, day out. On the one hand, we are fortunate to enjoy a virtually endless amount of opportunity to optimize business processes. But we always do so with finite resources, including time. For this reason, we've produced some easy-to-digest ITSM podcasts to keep you whistling while you work, travel, exercise, etc.