assyst IT Service Management Software

The complete ITSM solution

Try assyst for 30 days

Simple, powerful, configurable ITSM software. Free 30 day trial. No installations. No obligations.

Enterprise Service Management

Meeting the challenge of managing service across all business functions

Gartner Magic Quadrant ITSSM Tools 2014

Find out why Gartner position Axios as a Visionary

Top 7 ITSM Trends for 2014 and Beyond

Our latest whitepaper highlights the seven key IT service management trends

1
2
3
4

Transform IT with assyst

Modern, intuitive and easy to use

assyst helps you manage all of your services, assets and support with a single, modern, easy-to-use IT Service Management (ITSM) application.

 

Automation, social collaboration and multichannel support, including mobile access from any device.

 

Get your IT support under control, reduce costs and align IT activity with business priorities. Build a productive IT department that delivers measurable business value.

Our award-winning service catalog is a modern digital interface for IT and the business.

 

Seamless integration between the service catalog and supporting ITSM processes makes assyst unique in the ease with which our customers can design, launch and manage a service catalog. Graphical service design tools make assyst the fastest platform for deploying an enterprise service catalog.

 

 

Service Catalog

Empower your end users with self-help and a self-resolution knowledge base.

 

Deploying a self-service portal takes the strain off the service desk and allows IT to focus on service innovation.

 

The assyst self-service portal empowers end users with tools for self-logging and resolution, including password reset, search, message center, chat, surveys, tracking and a knowledge base.

 

 

Manage your assets throughout the full lifecycle.

 

assyst is a fully integrated solution, enabling enterprise IT asset and service management. Incorporating a powerful Configuration Management Database (CMDB), assyst captures asset information to support both ITAM and ITSM processes.

 

assyst's flexible federation architecture enables easy integration with external data sources, allowing our clients to rapidly leverage existing asset and inventory systems.

 

With control of the full process of planning and delivering new systems and services in support of new business plans, assyst makes IT more responsive to business needs.

IT Asset Management

Enterprise Service Management TechnologyCloud without compromise

SaaS versus On Prem81% of organizations are currently forecasting a move to the cloud for more than 50% of their future transactions. Opting for our cloud solution takes away the burden of managing the underlying infrastructure enabling you to focus 100% on service delivery. We look after the application hosting, capacity, availability, performance, security, backup and recovery so you don’t have to.

 

You get access to the ITSM technology you need over the web, without any of the application management overheads. All you need is a browser-enabled desktop, laptop, tablet or smartphone. That means no new infrastructure. No server application. No desktop installs. No upgrade projects. No hassle. All provisioned via the cloud with complete security compliance.

 

Our delivery model is flexible offering you the provision which works for you. Our clients have the flexibility to choose between SaaS, on-premise and hybrid models, ensuring they have the option which fits their business.

 

 

Read our CIO briefing guide to SaaS ITSM

 

Selection of our Global Customers Spanning all verticals across 22 countries

FedEx Lego Associated British Floods plc mamas & papas Arcadia
Mohawk mvideo Capita Edeka William Grant & Sons
The Scottish Government Department of Conservation Department for Education Forestry Commission University of Canterbury
NHS Magellan Health Services AmeriPath Synergyhealth Gulf News
Home Properties Dubai Petroleum Qatar Petroleum techem EQT
Linklaters Corrs Chambers Westgarth SRUC Wilmer Hale Dudley Metropolitan Borough Council

 

Become an IT Champion using assyst

 
  lego.com
  Denmark
  Manufacturing

Lego implemented assyst to align their IT estate and IT activity with business objectives.

 

“It’s extremely beneficial to have Incident, Asset, Configuration and Change Management consolidated into one tool – it saves a lot of time and money.”

 

 

Read case study      View more

 

 

 

lego

Axios SystemsWhy should you choose us?

Implementing world class IT Service Management needs the right mix of people, processes and technology. At Axios Systems, we combine all three to get you the results you’re looking for.

  • People

    We’ve been 100% focused on ITSM for over 25 years. All of our consultants are ITIL® masters with hands-on, real-life experience working in ITSM.

  • Process

    Our tried-and-tested methodology has been used and improved on over 1,000 successful ITSM implementations.

  • Technology

    Our robust enterprise ITSM software has everything you need to support your journey to world-class service management with support for ITIL®, COBIT® and ISO/IEC 20000, through built-in templates and wizards.

 

Read more about us

IT Industry Analyst

Endorsements

Axios Systems positioned in 2014 Gartner MQ

 

The vendors in this Magic Quadrant offer integrated products that address functionality from a combined perspective of people, processes and tooling.

 

“Axios' highly differentiated IT Resource Performance Management (RPM) feature uses social collaboration and gamification to enable problem-solving and knowledge-sharing among IT groups.”

 
 
 
 
Gartner MQ

Axios Systems stamps its mark as ITIL® Leader

 

assyst has become one of the first service management solutions in the world to achieve accreditation for all fifteen PinkVERIFY™ ITIL processes, and the first to do so within a single solution.

 

"The achievement is particularly impressive because the scope of assyst v10 includes all 15 available service management processes! Proof indeed of Axios's on-going commitment of support for ITIL" David Ratcliffe, President of Pink Elephant.

PinkVerify 2011

 

assyst ranked Best-in-Class in ITSM Review Service Catalog Tools Report

 

Independent analyst firm Enterprise Opinions (“The ITSM Review”) has ranked assyst as the Best-in-Class tool for service catalog.

 

 

 

 

ITSM Review

We’re dedicated to Supporting our customers

  • You’ll love our support

    Tailor-made to fit your needs, we’ll exceed your expectations. Our 1,000 customers love the personal attention they get from our dedicated account managers.

  • Multichannel support

    We offer web based self-service, social, mobile, phone and on-site services. Whatever happens, there’s always a person ready to help you in our award-winning 24/7 service desk.

  • You’re special

    We have an enormous amount of experience in every industry sector and region across the world. We take the time to understand your requirements and fine-tune a solution to meet your business needs.

 

Read more about our services

ITSM software by Axios Systems

IT Service Management (ITSM) is all about managing the relationships you have with your customer. ITSM combines business processes, people and technology to achieve this single goal: enabling better business productivity. It’s difficult to run a successful business without a strong focus on IT, as well as adding elements of social media and making the transition to a social enterprise in order to collaborate and connect with customers in new ways that improve the perception of IT. We help transform IT departments into service-centric providers that add demonstrable value.

 

Axios Systems develops assyst, a comprehensive application that automates and enforces best practices from day one. Under a single license our customers get enterprise automation covering all ITIL® service delivery and support processes, as well as innovative self-service, service catalog, social IT, mobile and gamification features.

 

Our flexible license models allow you to leverage assyst in a way that makes sense for your organization. We offer subscription and perpetual licensing for on-premise (private cloud) and Software as a Service (SaaS).